AES

Serving over 70,000 residential homes and 6,000 commercial customers, AES takes pride in being Ireland’s leading waste management company. The company handles recyclable, organic, and general waste, keeping the approx. 165 vehicles busy with 400- 500 collections per route on average.

In Ireland, counties are not responsible for waste management, and the Irish customers are free to change provider if they are not content with the service. Darren Sadler, “It is imperative for us at AES to be able to meet the expectations of our customers, and previously we were unfortunately not always able to do so.”

The Challenge

AES Transport & Logistics Manager Darren Sadler comments, "AES practically never created new master plans before. The routes were not written down but simply planned by the drivers, based on local knowledge. Consequently, the routes were somewhat inefficient and very difficult to execute for temporary drivers, who often missed bins."

The Solution

AES decided to implement Route Optimization from AMCS and started with mater routes. Darren Sadler explains: “Optimising service days was crucial in order to achieve the best results, and, learning from our mistakes, we therefore changed our communication strategy and improved the acceptance of service day changes remarkably.”

The results

”The system has improved our profitability and customer service greatly”, says Darren Sadler. 

• A reduction of approx. 15% in costs per lift 100% elimination of ad hoc routes for collecting missed bins (most expensive routes)
•  Improved customer service, as the number of missed bins has been reduced
• Ability to take on a great number of new customers with existing vehicles 

Learn more

Download the case study and learn about all benefits and results AES has achieved by implementing Route optimization, mobile workforce, Enterprise management and Vehicle Technology!